Privacy policy

This Privacy Policy outlines how VIER Web Solutions, Inc. ("we", "our", or "us") collects, uses, stores, and discloses information from users of the GTFS Builder website and services ("Site"). It applies to all products and services we offer through the Site.

Acceptance of this policy

By accessing or using our Site, you confirm that you agree with the terms of this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of the Site. Continued use of the Site following any updates to this policy indicates your acceptance of those changes.

Purpose

This policy explains what types of information we collect, how we use and share it, and how you can access or request deletion of your personal data.

Scope

GTFS Builder may include links to third-party websites or services (e.g., Google). This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or data handling. We recommend reviewing the privacy policies of any third-party services you access through our platform.

Information we collect

Personal information

We may collect personal information from users when they:

  • Register for our services
  • Authorize others to manage their agency's GTFS feed

This may include your name, email address, mailing address, and phone number. Providing this information is voluntary, but some Site features may be unavailable without it.

Non-personal information

We may also collect non-identifiable information such as:

  • Browser type and version
  • Device and operating system
  • Technical connection data (e.g., IP address, internet service provider)
  • General usage statistics

Web browser cookies

We use cookies to enhance your experience. Cookies are small data files stored on your device that help us understand user behavior and improve the Site. You may choose to disable cookies through your browser settings, though doing so may impact certain features of the Site.

How we use your information

We use the information we collect for the following purposes:

  • To deliver and manage services you've requested
  • To analyze how users interact with GTFS Builder.
  • To improve functionality and user experience.
  • To identify and resolve technical issues.
  • To respond to support inquiries and user feedback.
  • With your consent, to send updates, product announcements, or promotional messages.
  • To comply with applicable laws and legal obligations.

Use of email addresses

We only use the email address you provide to:

  • Deliver service updates
  • Communicate support-related information
  • Respond to inquiries or feedback

Sharing information with third parties

We do not sell, rent, or trade personal information to outside parties. We may share data with trusted service providers that help us operate our services, but only to the extent necessary for them to perform their functions.

Use of third-party services

GTFS Builder may integrate with third-party tools for enhanced functionality, such as:

  • Google Analytics SDK - for analyzing user behavior and usage patterns
  • Google Maps API - to support map-based interactions

These tools may collect certain data in accordance with their own privacy policies. We are not responsible for how these third-party services handle your information.

Data security

We implement reasonable physical, administrative, and technical safeguards to protect your personal data. Information transmitted between you and the Site is encrypted using SSL and protected with appropriate security protocols.

Data retention

We retain user data while your account is active and for a minimum of 90 days after service termination, unless a longer retention period is required by law.

Access and deletion requests

Our data centres are located in Canada.

If you wish to access or delete your personal information, please contact us using the contact us form on www.gtfsbuilder.com. We will make reasonable efforts to respond to your request within a timely manner.

Rights of European Data Subjects

If you are located within the European Union or European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, correct, or delete your data.
  • The right to withdraw consent.
  • The right to data portability.
  • The right to lodge a complaint with a supervisory authority.

Please contact us using the contact us form on www.gtfsbuilder.com to exercise these rights.

Policy updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact information

If you have any questions or concerns about this Privacy Policy, you can reach us by submitting an inquiry by using the contact us form on www.gtfsbuilder.com.

We aim to respond to all inquiries within five (5) business days.

Last updated on: July 11, 2025.